Customer Service Representative - Sutton - Full Time
Customer Service Representative - Sutton - Full Time Team:
Retail & Business Banking Location:
Sutton County:
London Starting salary (depending on your level of experience) from circa:
21,500 Ref:
14069 Closing Date:
04-Oct-2021As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day.
Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image.
In return, we will make sure that you are well-rewarded by providing you with a competitive salary, annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts.
You will also have access to Metro Bank University which supports the training and development of all our colleagues - and with our ambitious growth targets, it can be a big chance for truly exciting career progression!Greeting and welcoming customersIdentifying and addressing customers needs and advising them on our products and services accordinglyOpening and managing personal and business accountsSupporting customers with daily banking, including cash, card, and cheque handlingProviding loan and credit card facilitiesTaking full ownership of customers queries through to resolutionHelping customers with the Magic Money Machines and Safe Deposit BoxesActively participating in the store events, including Kids Rock, Money Zone, and Grand OpeningsSupporting new colleagues joining Metro Bank (you might even become their Buddy!)Constantly looking for ways to Surprise and Delight our customers! You need to be this kind of person.
Passionate about providing unparalleled levels of service and convenience for customersAble to work and learn quickly in a fast-paced, fun and dynamic environmentPrepared to stick at something we get nervous if someone has jumped from job to job as we want people who are prepared to learn and growCare about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do.
We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills.
But to be successful in this job you really do need to already be able to do most of these wonderful things Understand the risks associated with your job and what that means for you, Metro Bank, and all our stakeholdersWe need you to have a minimum of a grade C or 4 in Maths and English GCSEExcellent attention to detail is key the role involves processing lots of customer information and this must be done accurately (we are a bank after all!)Naturally, you will be a great relationship builder and will be comfortable engaging in conversation with customersTo be successful in this role you will need to be ready to go above and beyond your job description to provide an amazing customer experience and make every interaction with our customers special this is how we create fans!We need you to be fully flexible to work on a variety of shift patterns over seven days a weekIn order to excel in this role you will have the ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with various customer queriesRight from the start, we'll give you full training and great support so you don't need previous experience of finance or bankingBeing ready to learn and having a keen interest in banking will drive you to develop in this role IMPORTANT FOOTNOTE; Recommended Skills Adaptability Attention To Detail Consulting Curiosity Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Retail & Business Banking Location:
Sutton County:
London Starting salary (depending on your level of experience) from circa:
21,500 Ref:
14069 Closing Date:
04-Oct-2021As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day.
Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image.
In return, we will make sure that you are well-rewarded by providing you with a competitive salary, annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts.
You will also have access to Metro Bank University which supports the training and development of all our colleagues - and with our ambitious growth targets, it can be a big chance for truly exciting career progression!Greeting and welcoming customersIdentifying and addressing customers needs and advising them on our products and services accordinglyOpening and managing personal and business accountsSupporting customers with daily banking, including cash, card, and cheque handlingProviding loan and credit card facilitiesTaking full ownership of customers queries through to resolutionHelping customers with the Magic Money Machines and Safe Deposit BoxesActively participating in the store events, including Kids Rock, Money Zone, and Grand OpeningsSupporting new colleagues joining Metro Bank (you might even become their Buddy!)Constantly looking for ways to Surprise and Delight our customers! You need to be this kind of person.
Passionate about providing unparalleled levels of service and convenience for customersAble to work and learn quickly in a fast-paced, fun and dynamic environmentPrepared to stick at something we get nervous if someone has jumped from job to job as we want people who are prepared to learn and growCare about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do.
We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills.
But to be successful in this job you really do need to already be able to do most of these wonderful things Understand the risks associated with your job and what that means for you, Metro Bank, and all our stakeholdersWe need you to have a minimum of a grade C or 4 in Maths and English GCSEExcellent attention to detail is key the role involves processing lots of customer information and this must be done accurately (we are a bank after all!)Naturally, you will be a great relationship builder and will be comfortable engaging in conversation with customersTo be successful in this role you will need to be ready to go above and beyond your job description to provide an amazing customer experience and make every interaction with our customers special this is how we create fans!We need you to be fully flexible to work on a variety of shift patterns over seven days a weekIn order to excel in this role you will have the ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with various customer queriesRight from the start, we'll give you full training and great support so you don't need previous experience of finance or bankingBeing ready to learn and having a keen interest in banking will drive you to develop in this role IMPORTANT FOOTNOTE; Recommended Skills Adaptability Attention To Detail Consulting Curiosity Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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